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Frequently asked questions

Date: October 6, 2025 | Last Updated: 03:49 PM +03, October 6, 2025At PantsVibe, we’re dedicated to bringing you stylish, high-quality men’s pants with a vibe that suits your lifestyle. We partner with Trendsi, a trusted dropshipping supplier, to ensure fast and reliable shipping worldwide. Below are the details of our shipping policy to help you understand how we deliver your orders.1. Shipping Locations

Domestic: We ship to all 50 states in the USA.
International: We ship to select countries including Canada, the UK, Australia, and most of Europe. Check the shipping calculator at checkout for availability in your region.
Restricted Areas: Due to carrier limitations, we cannot ship to PO Boxes, APO/FPO addresses, or certain regions. Contact support@pantsvibe.store (mailto:support@pantsvibe.store) if unsure.

2. Processing Time

Orders are processed within 1-3 business days (Monday to Friday, excluding holidays) by our Trendsi fulfillment team.
Custom or personalized items may take an additional 2-5 business days to prepare.
Once processed, you’ll receive a shipping confirmation email with a tracking number.

3. Shipping Methods and Costs

USA:Standard Shipping: Free on orders over $50 USD. Otherwise, a flat rate of $4.99 USD applies.Express Shipping: Available for $14.99 USD, with delivery in 2-4 business days (after processing).
International:Standard Shipping: Starts at $9.99 USD, depending on your location (varies by weight and destination). Free on orders over $100 USD.Express Shipping: Starts at $24.99 USD, with delivery in 3-7 business days (after processing).
Shipping costs are calculated at checkout based on your cart total and destination.

4. Delivery Times

USA: Standard shipping takes 5-10 business days; Express takes 2-4 business days after processing.
International: Standard shipping takes 10-20 business days; Express takes 3-7 business days after processing.
Delays may occur due to customs, holidays, or high demand. We’re not liable for carrier delays, but we’ll assist with tracking updates.

5. Tracking and Updates

A tracking number will be emailed once your order ships. Track your package via the link provided or on our site under My Orders.
For real-time updates, follow @pantsvibe_official on Instagram, where we may post shipping alerts.

6. Customs and Duties

For international orders, you may be subject to customs duties, taxes, or fees imposed by your country. These are your responsibility and are not included in shipping costs.
PantsVibe and Trendsi are not liable for delays or additional charges due to customs clearance.

7. Order Issues

Lost or Delayed Packages: If your order hasn’t arrived within the estimated timeframe, contact support@pantsvibe.store (mailto:support@pantsvibe.store) with your order number. We’ll investigate with Trendsi and carriers (e.g., USPS, DHL).
Damaged Items: If your package arrives damaged, report it within 7 days with photos to support@pantsvibe.store (mailto:support@pantsvibe.store) for a replacement or refund.
Incorrect Items: Notify us within 7 days for a swift resolution.

8. Our Commitment

We rely on Trendsi’s efficient dropshipping network to fulfill orders quickly. While we strive for accuracy, occasional delays or stock issues may occur—our team will keep you informed.
During peak seasons (e.g., Black Friday, holidays), processing and shipping may take longer. We’ll notify you via email or social media.

By ordering from PantsVibe, you agree to these terms. We reserve the right to update this policy; changes will be posted here. For questions, email support@pantsvibe.store (mailto:support@pantsvibe.store) or DM us on Instagram @pantsvibe_official.

Effective Date: October 6, 2025At PantsVibe, we want you to love your new pants! We're committed to providing high-quality, stylish men's apparel that fits your vibe. However, we understand that sometimes things don't work out. Our return policy is designed to make returns easy and hassle-free, while ensuring fairness for all customers. Please read the details below carefully.1.Eligibility for Returns

Timeframe: We accept returns within 30 days from the date your order was delivered. Items must be in their original condition to be eligible.
Condition Requirements:Unworn, unwashed, and unaltered with all original tags and packaging intact.For hygiene reasons, underwear, swimwear, or items with adjustable straps are non-returnable unless defective.
Eligible Items: Most pants from our collections (e.g., Wide-Leg Jeans, Cargo Pants, Relaxed Fit) are returnable if they meet the above criteria.
Non-Returnable Items:Final sale items (marked as such on the product page).Personalized or custom-printed items.Items damaged due to misuse or wear.

2.How to Initiate a Return

Step 1: Log in to your PantsVibe account on our Shopify store and navigate to My Orders. Select the item and choose Request Return.
Step 2: Provide a reason for the return (e.g., doesn't fit, wrong size, defective) and upload photos if applicable.
Step 3: We'll review your request within 2 business days and email you a prepaid return shipping label (if approved).
Step 4: Pack the item securely in its original packaging and ship it back using the provided label. Drop it off at any USPS, UPS, or FedEx location (or your local equivalent for international orders).
Return Address: Returns should be sent to our fulfillment partner (Trendsi). We'll provide the exact address in your return confirmation email.

3.Refunds

Processing Time: Once we receive and inspect your return (typically 5-7 business days after shipment), we'll process your refund.
Refund Method: Refunds will be issued to your original payment method (credit card, PayPal, etc.). Expect 3-10 business days for the funds to appear in your account.
Refund Amount:Full refund for the item price (excluding original shipping fees) if returned within 30 days and in original condition.Partial refund for minor wear or if the item is restocked at a discount.Shipping Fees: Original shipping is non-refundable. Return shipping is free for approved returns; otherwise, you'll be responsible for the cost.
Exchanges: If you prefer an exchange (e.g., different size or color), select this option during your return request. We'll ship the new item once the return is received.

4.Defective or Damaged Items

If your order arrives damaged, defective, or incorrect (e.g., wrong item or size), contact us immediately at support@pantsvibe.com (mailto:support@pantsvibe.com) or via our contact form within 7 days of delivery.
We'll cover return shipping and issue a full refund or replacement at no extra cost. Please include photos of the issue for faster processing.
For manufacturing defects (e.g., tears, faulty zippers), we partner with our supplier (Trendsi) to ensure quality—defective items are eligible even after 30 days in some cases.

5.Shipping and International Returns

US Orders: Free return shipping via our prepaid label.
International Orders (Europe, Australia, etc.): You may need to cover return shipping costs (estimated $10-25 USD). We'll deduct this from your refund if applicable. Customs duties or import fees are non-refundable.
Restocking Fee: None for standard returns, but a 15% fee may apply for items returned due to "change of mind" if they've been worn.

6.Our Commitment

We use trusted dropshipping partners like Trendsi to ensure fast fulfillment and quality control. However, as a small brand, we're not responsible for delays or issues caused by carriers (e.g., USPS, DHL).
If you have questions, our team is here to help—reply to your order confirmation email or chat with us live on the site.

By placing an order with PantsVibe, you agree to these terms. We reserve the right to update this policy; changes will be posted here. Last updated: October 6, 2025.Questions?Email us atsupport@pantsvibe.com (mailto:support@pantsvibe.com)or DM us on Instagram @pantsvibe_official.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

A: Shipping costs depend on your location and order total: USA: Free on orders over $50 USD. Otherwise, a flat rate of $4.99 USD applies. Express shipping is $14.99 USD.
International: Starts at $9.99 USD (varies by location), free on orders over $100 USD. Express shipping starts at $24.99 USD.
Costs are calculated at checkout based on your cart and destination.

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